Privacy Policy

Last updated: September 16, 2026

SUSANSAY respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit https://www.susansaynail.com, submit an inquiry, contact us, or discuss our products and services.

1. Who We Are

This website is operated by Shizhiyu (Guangzhou) Biotechnology Co., Ltd., trading as SUSANSAY.

Address: Unit 2604, Huijin Center, No. 656 Huangpu Avenue Middle, Tianhe District, Guangzhou City, Guangdong Province, China
Privacy contact: [email protected]

For the activities described in this policy, we are responsible for determining how your personal information is used.

2. Information We Collect

Information you provide

When you submit an inquiry or contact us by email, live chat, or WhatsApp, we may collect:

Your name and business contact details.
Your email address and telephone or WhatsApp number.
Your country or sales market.
Your company or brand information, if provided.
Your business stage, product interests, customization requirements, and project details.
Messages, attachments, and records of our communications.

Please do not send payment card details, identity documents, or other sensitive personal information through our general inquiry forms or live chat.

Information collected through the website

Depending on the services in use and your privacy choices, we may process:

IP address, browser, device, and operating system information.
Pages visited, referring pages, timestamps, and website interactions.
Advertising referral information, such as campaign parameters and click identifiers.
Cookie identifiers, consent preferences, and security-related information.

Inquiry records may include the page URL from which you submitted the form, including advertising parameters contained in that URL.

3. How We Use Information

We use personal information to:

Respond to inquiries and provide product information, quotations, or samples.
Discuss private-label, wholesale, packaging, and other requested services.
Manage customer relationships and communications.
Process and support orders where applicable.
Operate, maintain, and protect our website.
Detect spam, fraudulent requests, and misuse.
Understand website performance and measure advertising effectiveness, subject to applicable consent requirements.
Meet legal obligations and establish or defend legal claims.

Submitting an inquiry does not, by itself, constitute consent to receive unrelated promotional newsletters.

4. Legal Bases

Where applicable data protection laws require a legal basis, we rely on:

Steps requested before entering into a contract, or performance of a contract, when responding to your requests or fulfilling an agreement.
Legitimate interests, such as managing business communications and protecting our services, where those interests are not overridden by your rights.
Consent, for activities requiring it, including certain cookies and advertising technologies.
Legal obligations, where we must retain or disclose information by law.

Where processing is based on consent, you may withdraw it without affecting processing carried out lawfully before withdrawal.

5. Inquiry Forms and Email

Our website uses Contact Form 7 to receive inquiries and FluentSMTP with Google’s Gmail service to send inquiry notifications and business messages.

Inquiry details and email delivery logs may be stored in our website systems and email accounts for follow-up, troubleshooting, and recordkeeping. A failed email notification does not necessarily mean that your inquiry was not stored.

6. Live Chat and WhatsApp

We use Smartsupp to provide live chat. When you use it, your messages, contact details you provide, and relevant technical or browsing information may be processed to support the conversation.

If you choose to contact us through WhatsApp, your information will also be processed by WhatsApp under its own privacy policy.

Please avoid sharing sensitive information in chat messages.

7. Cookies and Consent Choices

We use Cookiebot to present cookie information and record your consent choices.

Cookies and similar technologies may support:

Essential website functions and security.
Preferences and optional features.
Website analytics.
Advertising measurement and, where enabled, advertising personalization.

Where required by law, we obtain consent before using non-essential cookies or similar technologies. You can review or change your choices through Cookie Settings on our website. You may also manage cookies through your browser. Rejecting optional cookies may limit certain optional features.

8. Google Analytics and Advertising

We use Google Analytics 4 to understand how visitors interact with our website and Google Ads to measure advertising performance. Google Tag Manager helps manage website tags.

Depending on your consent choices and our configuration, these services may process device information, online identifiers, referral information, and events such as successful inquiry submissions or the start of an online conversation.

Where Google Consent Mode is enabled, limited cookieless measurement signals may be sent when relevant storage consent is denied. Rejecting cookies does not necessarily prevent every network request to Google.

More information is available at:

9. Security and Spam Prevention

We use security and anti-spam measures, including Cloudflare Turnstile, to help distinguish legitimate requests from automated abuse.

These services may process technical information such as IP addresses, browser characteristics, and interaction signals for verification and security purposes.

More information is available in Cloudflare’s Privacy Policy.

10. Who Receives Information

We may share relevant information with:

Authorized personnel handling inquiries and customer service.
Website hosting, maintenance, and technical service providers.
Email and communication providers, including Google and Smartsupp.
Analytics, advertising, consent-management, and security providers described above.
Professional advisers or public authorities where legally required.
Logistics or other operational partners where necessary to fulfill your requested order or service.

We limit disclosures to information relevant to the purpose. Providers may act on our instructions or as independent controllers for certain activities under their own terms and privacy policies.

11. International Processing

Our business operates from China, and our service providers may process information in other countries.

12. Your Rights

Depending on your location and applicable law, you may have rights to:

Request access to your personal information.
Correct inaccurate information.
Request deletion or restriction of processing.
Object to certain processing, including direct marketing.
Receive certain information in a portable format.
Withdraw consent where processing depends on it.
Lodge a complaint with the relevant data protection authority.

To submit a request, contact [email protected]. We may request proportionate information to verify your identity before responding.

13. Information Security

We use reasonable technical and organizational measures designed to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.

14. Children

Our website and services are intended for business users, not children. If you believe a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

15. Changes to This Policy

We may update this policy to reflect changes in our services, practices, or legal obligations. The updated version will be posted on this page with a revised date. Where required, we will provide additional notice or obtain consent.

16. Contact Us

For privacy questions or requests:

SUSANSAY — Shizhiyu (Guangzhou) Biotechnology Co., Ltd.
Email: [email protected]
Address: Unit 2604, Huijin Center, No. 656 Huangpu Avenue Middle, Tianhe District, Guangzhou City, Guangdong Province, China